User ManualKN90002004-05-04
ALTUSEN Technical SupportNorth America TechnicalPhone SupportRegistered ALTUSEN product owners are entitled totelephone technical support. Call the AL
Chapter 1.IntroductionOverviewThe KN9000 is a control unit that uses the IP protocol to allow administratorsto monitor and access their computers from
The Administrator and Client utilites provided with the KN9000 package makethe KN9000 easy to install, maintain, and operate. System administrators ca
FeaturesM Remote access of KVM switches or servers via LAN, WAN, or the Internet;control your installation from down the hall, down the street, or hal
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Chapter 2.Hardware SetupComponentsFront Panel1. Reset SwitchPressing this switch in performs a system reset.Note: This switch is recessed and must be
Rear Panel1. Power SocketThe power cord to the AC source plugs in here.2. Power SwitchThis switch turns the KN9000 On and Off.3. DIP SwitchThe default
InstallationTo install the KN9000, refer to the diagram below (the numbers correspond to thenumbered steps), and do the following:1. Plug the local ad
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Chapter 3.The Administrator UtilityInstallation1. Insert the Altusen software CD into your CD-ROM drive2. Open the drive and folder where the Administ
FCC InformationThis is an FCC Class A product. In a domestic environment this product may causeradio interference in which case the user may be requir
If this is the first time that you are running the utility a dialog box appearsrequesting you to input your serial number. The serial number can be fo
Note: 1. The Port number that corresponds to a unit’s IP address is set by theAdministrator on the Network configuration page (see p. 16 fordetails).2
While the Utility processes the login request, the following message apperars:Note: If you supplied an invalid login, the authentication routine will
The Settings NotebookOverviewAfter successfully logging in, the Settings notebook appears:There are five tabs, each representing a different administr
Uploading ChangesWhen settings have been configured to your satisfaction and you are ready toupload the changes to the KN9000:1. Click OK to start the
GeneralThe General page provides information about the KN9000’s status:Device Name To make it easier to manage installations with more than oneKN9000,
NetworkThis page is used to specify the KN9000’s network environment.Access Ports:As a security measure, the Administrator can set the Port numbers th
IP Address:The unit can either have its IP address assigned dynamically at bootup (DHCP),or it can be given a fixed IP address.M For dynamic IP addres
SecurityThe Security page is used to control access to the KN9000.M User station filters permit or deny access to the KN9000 for specific IP andMAC ad
Filtering:M There are a maximum of 100 filters allowed for each category (User IPs,User MACs, and Administrator MACs).M To enable filtering for User S
Package ContentsThe complete KN9000 package contains the following components:M 1 KN9000 KVM On the Net Control UnitM 1 CS Custom KVM Cable SetM 1 R
M User Station filtered items can be specified as included or excluded byhighlighting the item and clicking the include or exclude radio button.M If t
User ManagementThis page is used to manage user profiles. It establishes the access rights of theusers that connect to the KN9000. A maximum of 64 use
When you click Add or Edit, a dialog box with fields to configure the userprofile appears:An explanation of the profile items is given in the table be
CustomizationAn explanation of the customization settings is given in the table, below:Uploads After obtaining new versions of the firmware (see p. 13
Upgrading the FirmwareNew versions of the Mainboard, I/O Module, and Java Access Page firmwarefiles can be downloaded from our website athttp://altuse
3. Click Open.You return to the Customization page with the path to file, and the Uploadversion number displayed.Note: If you select the wrong file ty
Java Authentication PageAs an important security feature, users who connect to the KN9000 via the JavaClient must first log in before being allowed ac
Chapter 4.The Windows ClientInstallation1. Insert the Altusen software CD into your CD-ROM drive2. Open the drive and folder where the Windows Client
If this is the first time that you are running the program, a dialog box appearsrequesting you to input your serial number.If you don’t know what it i
A description of the Connection Screen is given in the following table:Menu Bar The Menu Bar contains three items: File, Tools, and Help.1. The File M
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The Tools MenuTools menu operations are performed after you connect, but before you switchto remote view. There are two entries on the Tools Menu: Key
Configuring the Hotkeys:If you find the default Hotkey combinations inconvenient, you can configurethem to whatever suits your taste, as follows:1. Wi
ConfigWhen you select Config, a screen similar to the one below appears:If Keep screen size is not enabled (there is no checkmark in the box), theremo
ConnectingTo connect to a KN9000 unit:1. If it is in the KN9000 List, DClick it; if you are using the KN9000 IP inputbox, specify the IP address and P
An explanation of the actions is given in the table, below:Action ExplanationExit remote location Break the connection to the KN9000 and return to loc
OperationScreen InformationOnce the connection to the KN9000 has been accomplished, a window openson the Client’s monitor that exactly replicates the
KeystrokesKeyboard input has no effect on the local (operator’s) computer except for [Alt+ Tab] and [Ctrl + Alt + Del]. These key functions are retain
Windows 2000:Set the mouse speed to the middle position; set the mouse acceleration to None(Control Panel → Mouse → Mouse Properties → Motion):Windows
WinMe:Set the mouse speed to the middle position; disable mouse acceleration (clickAdvanced to get the dialog box for this).WinNT / Win98 / Win95:Set
The meanings of the adjustment options are given in the table below:Option UsageScreen Position Adjust the horizontal and vertical position of the rem
Contents1. IntroductionOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Features . . .
Work FilesA Work File consists of all the information specified in a Client session. Thisincludes the KN9000 and KN9000 IP list items, the Mouse Calib
Chapter 5.The Java ClientIntroductionThe Java Client is provided to make the KN9000 accessible to all platforms.Systems that have Java installed can c
4. Key in the serial number - 5 characters per box - then Click OK. (If youdon’t know what it is, contact the KN9000 administrator.)An Address Input d
After you establish a connection, a Login dialog box appears:6. Provide a valid Username and Password and Click OK.After a second or two, an Authentic
OperationThe remote system displays in a window on the upper portion of your monitor.You can work on the remote system via this screen just as if it w
The ToolbarThe Toolbar at the bottom of the screen is a Java applet that gives you controlover the KVM operations. Going from left to right on the too
Mouse:At times the local mouse movement may lose sync with the remote mousemovement. If performing an Autosync doesn’t resolve the problem The MouseSy
Chapter 6.The Log ServerThe Windows-based KN9000 Log Server is an administrative utility thatrecords all the events that take place on selected KN9000
Starting UpTo bring up the Log Server, run KN9000 Log Server either by double clicking(DClick) its icon, or by keying in the full path to KN9KLogServe
The Menu BarThe Menu bar consists of four items: Configure, Events, Options, and Help.These are discussed in the sections that follow.Note: If the Men
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Config . . . . . . . . . . . . . .
A description of the fields is given in the table, below:Field ExpalanationAddress This can either be the IP address of the KN9000 or its DNS name (if
A description of the items is given in the table, below:Item ExpalanationNew search This is one of three radio buttons that define the scope of thesea
Maintenance:This function allows the administrator to perform manual maintenance of thedatabase. He can use it to erase specified records before the e
The KN9000 List PanelOverviewThe KN9000 List panel (refer back to the figure on p. 48), displays a list of allthe KN9000 units that have been selected
The Event List WindowThis window displays tick information for the currently selected KN9000. Notethat even though any other KN9000s aren’t currently
Appendix A.TroubleshootingGeneral OperationProblem ResolutionErratic Operation If the KN9000 is connected to a KVM switch, makesure to power on the sw
The Java ClientFor mouse synchronization problems, referto the discussion on page 46. Forconnection and operation problems, see the table below:Sympto
Sun SystemsProblem ResolutionVideo display problems withHDB15 interface systems(e.g., Sun Blade 1000 servers).The display resolution should be set to
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Appendix B.SpecificationsFunction SpecificationConnectors ConsolePorts1 x 6 pin mini-DIN F - Keyboard1 x 6 pin mini-DIN F - Mouse1 x HDB-15 F - VideoC
Appendix B. SpecificationsAppendix C. Stacking and MountingStacking . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Appendix C.Stacking and MountingStackingKN9000 devices can be stacked one on top of the other using the stackingbrackets that come already attached to
Rack MountingTo rack mount the unit do the following:1. First remove the stacking brackets by unscrewing them from the unit, asshown in the diagram be
Appendix D.Technical SupportIn the event that you have a problem and are unable to resolve it through thismanual, you can obtain additional informatio
ALTUSEN WebsiteThe ALTUSEN website has the latest information about this product. Firmwareupgrades can be found at the site, as well. You can access t
AAdministration UtilityTroubleshooting. . . . . . . . . . . . . 55Administrator Utility . . . . . . . . . . 2, 9Customization page . . . . . . . . . .
LoginInvalid login. . . . . . . . . . . . . . . . 12Login failure. . . . . . . . . . . . . . . . . . 23MMouse Synchronization . . . . . . 36, 46NNetwo
About This ManualThis User Manual provides information concerning the installation,configuration, and operation of the KN9000 16-Port LCD Console KVMS
ConventionsThis manual uses the following conventions:CourierIndicates text that you should key in.[ ]Indicates keys you should press. For example, [E
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